For all exchanges (except those in Japan) please complete the form below. Your submission will be reviewed within three business days and, if approved, an RMA (Return Merchandise Authorization) form will be emailed to you. Do not mail your reed in without an RMA form or it may be rejected and sent back.
One exchange is permitted per reed purchase, and five reed exchanges are permitted per year per customer. Exchanges are restricted to purchases made within the past 30 days.
If you have more than one reed to exchange please complete this form again.
*Special Note: Légère's bassoon and oboe reeds are extremely difficult to make, exchanges will be considered on a case by case basis so we ask that you Contact Us for approval prior to sending back your reed. Double reeds do not qualify for our "Exchange of Strength" policy.
Double reeds cannot be submitted for exchange using this form. Please Contact Us with the details of your request, for approval, prior to sending back your reed.