Légère Reeds Ltd. wants you to be happy with your purchase. In our experience, most customers are completely satisfied once they find the correct strength, so if you are not happy with your clarinet or saxophone reed, please click here to begin the process within 30 days of purchase. Unfortunately, reeds which have been modified in any way, cannot be accepted for exchange.
We are constantly improving the quality of our reeds. Every reed that is returned comes back to us for evaluation. We have detailed production records, and are constantly monitoring our quality. Of course, our objective is to have 100% satisfaction.
*Special Note: Légère's bassoon and oboe reeds are extremely difficult to make, exchanges will be considered on a case by case basis so we ask that you e-mail firstname.lastname@example.org for approval prior to sending back your reed. Double reeds do not qualify for our "Exchange of Strength" policy.
Important Reminder: When sending product back to Légère Reeds Ltd. for exchange we ask that you please note on the package, for customs purposes, "Woodwind Reed Exchange, Value $1CDN". Taxes for the value of the reed are paid upon purchase by you. At the point of "Exchange" the product has no value.