Guarantee
We are so confident that you will like your new Légère reed that for customers in many jurisdictions, including the U.S. and Canada, we offer a no-hassle money-back guarantee! If you are not completely satisfied with your reed, simply follow the directions on the package insert and return it for refund or exchange within 30 days. Note that in some countries we are not able to offer the full guarantee. Please check your package insert for details. Our lower cost Student Strength Reeds are cannot be exchanged or refunded.
In places where our guarantee is offered, we also have a free exchange of strength. In our experience, most customers are satisfied once they find the correct strength, so if you are not happy with your reed, we suggest that you ask for an exchange first. Naturally, reeds which have been modified in any way, cannot be accepted for exchange or refund. Restocking and handling charges of $3.00/reed ($U.S. or $CND) must be included with the return.
Note that it is company policy to destroy reeds which have been returned or exchanged, so when you buy a new reed, you can be certain that it has come straight from our production facilities.
We are constantly improving the quality of our reeds. Every reed that is returned comes back to us for evaluation. We have detailed production records, and are constantly monitoring our quality. Of course, our objective is to have 100% satisfaction. We don't have far to go.
